Welcome to AiSora's Privacy Policy. This document explains how we collect, use, and protect your information when you use our AI image & video generation services. We are committed to safeguarding your data while delivering a seamless creative experience.
We may collect the following types of information:
- Personal Information: Name, email address, and contact details you provide when registering or contacting us.
- Payment Information: Billing details when you purchase credits or subscribe to plans. We do not store complete payment card details on our servers.
- Usage Data: How you interact with our site and tools (pages visited, features used, time spent).
- Device Information: IP address, browser type, operating system, and similar technical data.
- User Content: Images and videos you upload for processing (e.g., editing, enhancement, generation, or transcoding).
- Generated Content: Images and videos created by our AI systems from your prompts or uploads.
- Media Metadata: Technical metadata for media processing, such as duration, resolution, frame rate, transcoding status, and error codes (non‑sensitive operational data).
We use your information to:
- Provide and operate our AI image & video services
- Process and manage purchases, credits, and subscriptions
- Communicate important service updates and notices
- Provide customer support
- Monitor usage, ensure safety, and prevent abuse
- Detect, prevent, and fix technical issues
- Perform anonymized analytics to improve product quality and reliability (not model training)
- Model Training: We do not use your content to train machine learning models. Our services are powered by third‑party commercial APIs.
- Content Moderation: We automatically scan prompts and generated media to enforce our content policies and prevent misuse.
- Usage Analytics: We analyze feature usage and performance to improve reliability and user experience; analytics are aggregated or anonymized.
- Credits System: We track your credit balance and usage history for billing accuracy and support.
- Subscription Information: We maintain subscription status, plan details, and payment history.
- Usage Limits: We monitor usage to enforce fair use and prevent abuse.
We use reasonable technical and organizational measures to protect personal information and generated content from unauthorized access, alteration, disclosure, or destruction, including encryption, access controls, and periodic security reviews.
- Ownership: You retain ownership of the media you generate using our services, subject to our Terms of Service.
- Storage Period: We store uploaded and generated media for a limited period to enable regeneration, editing, and delivery. You can request deletion at any time by contacting support@ai-sora.org.
- Content Licenses: Commercial usage rights are granted for generated media as specified in our Terms of Service.
We work with third parties solely to provide our services, including:
- Payment processors for transactions and subscriptions
- Customer portal for payment method management and customer information updates (e.g., Stripe)
- Cloud storage for media and assets
- Video processing/transcoding and CDN providers for delivery at scale
- Analytics providers for aggregated usage insights
- AI infrastructure providers that power image and video generation
These partners access only what is necessary to perform their tasks and must protect your information.
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and, where appropriate, by email.
- Free accounts: media retained for 7 days
- Pro accounts: media retained for 30 days
- The same retention applies to thumbnails, transcoded artifacts, and related operational logs
- You may request deletion of your account and data at any time via support@ai-sora.org
- After account deletion, we may retain limited information for legal or operational reasons for a limited period
Depending on your location, you may have rights regarding your personal data, including:
- Access, correction, and deletion
- Restriction or objection to processing
- Data portability
Our services are not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13.
If you have any questions about this Privacy Policy or our data practices, please contact us.
Last updated: September 14, 2025
