These Terms of Service ("Terms") govern your use of AiSora's website and AI image & video generation services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use our services.
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that our services will be uninterrupted, secure, or error-free. AiSora reserves the right to modify, suspend, or discontinue any aspect of our services at any time without notice.
When you create an account with us, you must provide accurate and complete information. You are responsible for safeguarding your account and for all activities that occur under your account. You must be at least 18 years old or have the consent of a parent or guardian to use our services.
- Credits: Our services use a credit system. Credits are required for both image and video tasks.
- Free Credits: New users receive complimentary credits to explore our services.
- Free Credits Expiration: Free credits expire one month after issuance and do not roll over.
- Subscription Credits: Monthly and annual plans receive credits monthly from the subscription start date. The allocation depends on the plan tier.
- Credit Expiration (Subscriptions): Monthly credits issued under subscriptions expire one month after issuance and do not roll over.
- Credit Packs: One‑time credit packs are valid for 100 years from the purchase date.
- Payment Processing: Payments are processed by third‑party providers. You agree to provide accurate billing information.
- Subscription Management: Subscriptions are managed on our site. A Stripe Customer Portal is available for payment method management and customer information updates only; it does not support subscription changes.
- Plan Changes:
- Downgrades: Allowed; take effect at the end of the current billing period; no refunds of price differences.
- Upgrades (same billing interval, e.g., monthly → higher monthly): Take effect and are charged at the end of the current billing period; no mid‑cycle charges or refunds.
- Upgrades (monthly → annual): Charged immediately and take effect immediately; the first month's credits are issued immediately; previously issued monthly credits are not revoked; no refunds.
- Cancellations: You may cancel any time. Cancellation takes effect at the end of the current billing period; you retain benefits until then.
- Fair Use: We reserve the right to limit excessive usage that may impact service performance for other users.
- Usage Monitoring: We monitor platform usage patterns to maintain system stability and prevent abuse.
- Content Restrictions: Our AI systems include content filters to prevent the generation of harmful, illegal, or explicit content. Attempting to circumvent these filters is prohibited. If our system detects deliberate attempts to generate illegal content, the credits consumed for such attempts may not be refunded.
Our website and its original content, features, and functionality are owned by AiSora and are protected by international copyright, trademark, and other intellectual property laws.
- User Uploads: You retain all rights to the images and videos you upload.
- AI‑Generated Media: You receive ownership rights to images and videos generated through our AI services, provided you have valid credits and your use complies with these Terms.
- Commercial License: Generated media includes a commercial license for personal and commercial use.
- License Limitations: You may not:
- Claim generated media was created entirely by humans.
- Resell or redistribute raw generated media as stock assets or training datasets.
- Use generated media for illegal, harmful, or fraudulent purposes.
- Data Retention: Uploaded and generated media are retained based on account type:
- Free: 7 days
- Pro: 30 days
The same retention applies to thumbnails, transcoded artifacts, and associated operational logs.
- Content License (Service Operation Only): By uploading content, you grant us a worldwide, non‑exclusive, royalty‑free license to host, cache, transcode, display, and process your content solely to provide, operate, secure, and support the services (including moderation, abuse prevention, and diagnostics). We do not use your content to train machine learning models.
You agree not to:
- Use our services in any way that violates any applicable law or regulation
- Engage in any conduct that restricts or inhibits anyone's use or enjoyment of our services
- Attempt to gain unauthorized access to our servers or networks
- Use our services to distribute malware or other harmful code
- Generate or attempt to generate content that is illegal, harmful, discriminatory, or explicit
- Scrape, data-mine, or extract data from our services using automated methods
- Reverse engineer or attempt to extract the source code of our software
- Use our services to infringe on intellectual property rights
- Share your account credentials with others or allow multiple users to access a single account
- We use automated systems (and, when necessary, human review) to review prompts, images, and videos.
- Content that violates our policies may be blocked or removed.
- Repeated violations may result in suspension or termination.
- We may review user content as needed to ensure compliance.
We may terminate or suspend your account and access to our services immediately, without prior notice or liability, for any reason, including but not limited to:
- Violation of these Terms
- Engaging in prohibited activities
- Non-payment of fees
- Extended periods of inactivity
- Upon request by law enforcement or regulatory authorities
- Detection of fraudulent, illegal, or suspicious payment methods
If we detect that you may be using fraudulent, illegal, or suspicious payment methods to purchase subscription plans, we may proactively issue a refund and cancel your subscription without prior notice.
Upon termination, your right to use the services will cease immediately. To request account deletion, please contact support@ai-sora.org.
In no event shall AiSora be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our services. Our total liability for all claims related to our services shall not exceed the amount you paid to us for the services in the preceding three months.
You agree to indemnify and hold AiSora harmless from any claims, damages, liabilities, costs, or expenses (including attorney fees) arising from your use of our services or violation of these Terms.
We reserve the right to modify these Terms at any time. If we make material changes, we will provide notice by posting the updated Terms on this page and sending an email notification to users where appropriate. Your continued use of our services after such modifications constitutes your acceptance of the revised Terms.
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.
If you have any questions about these Terms or our services, please contact us at support@ai-sora.org.
Last updated: September 14, 2025
